A solution for technology providers, MSPs and OSPs
Quality of service is critical for technology solution providers, MSPs (managed service provider) and OSPs (outsourced service provider) to secure and safeguard their customers' long term business.
This is why it is so important for these organisations to select the right solution to help them manage their service contracts effectively. Although 'ITSM' or 'ITIL based' packages are often considered for these purposes, they often fall short of the requirement for flexibility and customisation inherent to such external operations:
- Complex service contract and billing structures
- Multi-level SLA structures
- Distributed customer base, across sites and regions
- Multi-channel customer base
- Third party and partner contract management
- Transparent and customer-friendly reporting
Sostenuto ITSM is based on an 'application builder' platform that comes with an ITIL based configuration template, and extensive room for customisation to fit your own requirements. For this reason Sostenuto ITSM is proving highly successful as 'the' solution of choice for the MSP and OSP market.
Our customers say it best:
"Sostenuto, being so configurable, is perfectly suited for the process of continuous improvement required by ISO/IEC 20000, as it allows the department to add to it all the time."
Kate Stead, CSE Global
"We looked at other service desk and external support systems in terms of functionality, price, speed to implement, but it wasn't even close – Sostenuto was the clear choice."
Stuart Bulley, Apex Computers International Limited
"Sostenuto helps the service centre reach its SLA targets and provide monthly reports to customers showing our performance as a supplier. Automated notification emails have been a big hit with customers as well, who like to know at all times what progress is being made on their calls."
Dean Coleman, ukngroup
Why not put us to the test and see how Sostenuto could help you? Contact us for a free consultation. We are more than happy to put together a proof of concept to show you that we can meet your specification.
Email enquiries@sunrisesoftware.co.uk
