Help desk, service management and other solutions from Sunrise
Sunrise offers a range of highly rated solutions to meet your specific business needs. Whether your requirement is for ITIL software for your internal service desk, the management of multi-level contracts as a managed service provider, or a service management requirement that requires customisation, we are here to help.
ITIL
Introducing ITIL into your service operation doesn't have to be a complex project. We have designed Sunrise 20/20 to make ITIL accessible and effective for you. This service desk software package offers you a comprehensive and fully 'Pink Verified' software suite, rapid implementation, training and support & maintenance at an extremely competitive price.
Download a brochure here.
Technology providers & MSPs
Sostenuto ITSM is an advanced IT service management software suite that empowers managed and outsourced service providers to maximise service performance and reap the commercial benefits. Managing complex service contracts, SLAs and transparent reporting are key to this.
Customised service applications
Our browser based service management platform Sostenuto can be shaped to fit your service management requirements, from project management to HR.
Remote Access
Remote access to the service desk is a crucial aspect of service management and off-site staff should be able to update the system as if they were in the office. With Sostenuto you can customise mobile access from a very narrow range of functions suitable for end users, right up to the entire offering for off-site staff.
Centralisation
Service desk centralisation projects are seen as a way to maximise service, improve data management and make genuine cost savings. A number of Sunrise customers have successfully adopted this approach and so if you are considering centralising a number of desks or a number of IT functions, we can help.
Sector Specific Solutions
Public Sector
Sunrise has a strong track record of delivering successful ITSM projects in the Public Sector. Consistently in the top two service desk software suppliers to local government for the past five years (source: SOCITM Software Index), Sunrise works in partnership with you to ensure your project is a resounding success.
NHS
Sunrise's service management solution meets current NHS needs as well as having the flexibility to adapt to the constantly changing envoronment. With over 80 NHS customers we feel we have the knowledge and expertise to help your NHS service desk project. Let us help you gain Local Service Desk accreditation with our ITIL based solution.
Education
Sunrise's solutions are meeting the needs of an increasing number of education customers. We offer web-based, ITIL out of the box, customisable solutions, which means you can meet industry frameworks like FITS as standard, but you still have the flexibility to adapt to an ever-changing environment.
Financial Sunrise's solutions are meeting the needs of an increasing number of financial institutions. We offer a service management solution that will meet your current needs as well as have the flexibility to adapt to the constantly changing environment, whilst being cost-effective and satisfying the highest level of industry standards.
Insurance Sunrise's Sostenuto solution has been praised by insurance customers for meeting their business objectives. Selecting the right tool means you can achieve industry compliance, business transparency and avoid the need for painful paper trails.
