Remote Access Solution
Mobile access to the service desk is a crucial aspect of service management. As the pressure increases to make the most of our time, so the service desk needs to be accessible from remote locations, at any time of day.
Sunrise's browser-based configuration means customers are able to use Chameleon, our browser-based portal, in conjunction with Sostenuto to customise mobile access for every user that they manage, for instance from a very narrow range of functions suitable for end users, right up to the entire offering for off-site support staff.
In order to be sure that your service management solution offers appropriate remote access there are a number of questions that need to be asked. If you can answer 'yes' to the following questions then you are on the right track:
- Will remote work be as secure as if I were in the office?
- Will ITIL services like Incidents, Problems and Change be supported?
- Can Incidents be handled in 'real time'?
- Does it support remote attachment handling?
- Can I manage the level of access for different users?
Next step
If you think Sostenuto may meet your needs, call 020 8391 9000 or email enquiries@sunrisesoftware.co.uk and we can arrange a meeting or demonstration with you at your convenience.
