External IT service desks
Quality of service is critical for technology solution providers, SIs (Systems Integrators), MSPs (managed service providers) and OSPs (outsourced service providers) to secure and safeguard their customers' long term business.
This is why it is so important for these organisations to select the right solution to help them manage their service contracts effectively. 'ITSM' or 'ITIL based' packages are often considered and even adopted for these purposes, on the basis of a slick ‘demo’. In reality they often fall short of the requirement for flexibility and customisation inherent to such external operations:
- Complex service contract and billing structures
- Multi-level SLA structures
- Distributed customer base, across sites and regions
- Multi-channel customer base
- Third party and partner contract management
- Transparent and customer-friendly reporting
Sostenuto ITSM is based on an 'application builder' platform that comes with an ITIL based configuration template, and extensive room for customisation to fit your own requirements. For this reason Sostenuto ITSM is proving highly successful as 'the' solution of choice for external IT service desks.
Visit our products section to read more about the software products which make up our solution:
Sostenuto ITSM offers you a powerful ITIL driven tool which has received accreditations from Pink Elephant and the OGC. Thanks to its high degree of flexibility, it is also software that fits your processes rather than the other way round. Our powerful reporting tools allow you track your performance and demonstrate the value of your service to your customers.
Our recently launched self-service portal, Iguana, is the first web 2.0 self-service portal for IT service management.
Our suite of asset management tools will have you and your customers covered for all of your IT asset requirements, from SAM to power management.
It’s not all about software though, when you invest in a new IT service management solution, you are buying into an implementation team. The people who will help you maximise your software investment make all the difference!
Why not put us to the test?
Book a free consultation or give us a call to discuss your requirements.
Want to know more? 
Demo Why Sunrise?
The main reasons why you should choose our software?
- Unrivalled flexibility: Our software is easily configured around your needs, not the other way around.
- Benefits beyond I.T.: Easily map and automate processes across the business, from HR to facilities and more.
- Passionate customer support: From implementation to ongoing support, our team is tenaciously dedicated to ensuring your complete satisfaction.
