An ITSM solution for technology providers, MSPs and OSPs
Whether you operate as a technology solution provider, MSP (managed service provider) or OSP (outsourced service provider), chances are you have looked at a number of 'ITSM' or 'ITIL based' software packages on the market to fulfil your business needs & requirements. You may have found that these solutions, although effective as an 'out of the box' solution for internal service desks or helpdesks, with some facilities built in to accommodate limited customisation needs, do not offer the level of flexibility you require to work seamlessly with your process and procedures.
If you are looking for an answer to the following challenges then you've come to the right place:
- Complex service contract and billing structures
- Multi-level SLA structures
- Distributed customer base, across sites and regions
- Multi-channel customer base
- Third party and partner contract management
- Transparent and customer-friendly reporting
Sostenuto ITSM is a platform that comes with an ITIL based configuration template, plus extensive room for customisation to fit your own requirements. For this reason Sostenuto ITSM is proving highly successful as 'the' solution of choice for the MSP and OSP market.
Our customers say it best:
"Sostenuto, being so configurable, is perfectly suited for the process of continuous improvement required by ISO/IEC 20000, as it allows the department to add to it all the time."
Kate Stead, CSE Global
"We looked at other service desk and external support systems in terms of functionality, price, speed to implement, but it wasn't even close – Sostenuto was the clear choice."
Stuart Bulley, Apex
Dean Coleman, ukngroup
Why not put us to the test and see how Sostenuto could help you? Contact us for a free consultation. We are more than happy to put together a proof of concept to show you that we can meet your specification.
Email enquiries@sunrisesoftware.co.uk or phone 020 8391 9000
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* Use of the OGC Endorsement Mark indicates that this product has been subject to a Product Review by APMG on behalf of OGC only for the purposes of its Trade Mark Licensing Scheme. APMG has not checked the accuracy of the information or its fitness for purpose and neither OGC nor APMG accept any liability for loss or damage arising from reliance placed on any information contained in this product.
The endorsement mark only relates to Incident; Problem; Change; Knowledge; and Service Catalogue Management Request Fulfilment; and Service Asset and Configuration Management and does not extend to the rest of the Product that has not been reviewed by APMG as part of their independent review.
