Release Management
Sunrise rightfully believe that accurate information, resource planning and management are all essential components of release management.
Sostenuto has fields for all of the information needed for release, and its integration with Outlook means that the release schedule can go straight into the assigned person's tasks. But nothing is set in stone with Sostenuto, so if you want to add and remove fields, it just takes a few clicks of the mouse. If an eagle-eyed manager spots a problem with the release schedule, you can change it.
Records are kept up to date with all change requests relating to each release being centrally stored and updated. Key milestones relating to each release can be flagged, with automatic alerts being sent to interested parties when key dates are reached.
This high level of tracking and automation means that if a user test comes back negative, the release won't be completed. Other systems would let the release go ahead, causing problems down the line. Sostenuto works just the way ITIL says you should work, but without the hard work.
