Free yourself and your users with Passworks™
On average, password reset requests make up 10 - 30 percent of all help desk calls, with each request costing from $51 to $147 in labour costs [1]. Many of these calls are from users who have forgotten their Windows password and are unable to logon to their PC. Unless they can speak to a representative quickly and identify themselves they could be without a computer and unable to work for a significant period of time.
Passworks™ is an easy to use self-service solution that will help you significantly reduce the costs associated with resetting Windows passwords. Users can securely reset their own password and continue working, lowering user downtime and freeing up valuable helpdesk resources.
Passworks™ | Server
Use the web based management application to set user registration and reset policies, configure alerting options and manage, deploy and configure the Passworks™ Client.
Features
- Active Directory Integration with any number of domains
- Full auditing of all password resets either by self-service or administrators
- Add/Edit/Delete questions that your users can pick from during registration
- Configure the number of questions you want your users to answer
- Set the number of allowed attempts before users are blocked
- Reset user passwords through the web interface just like the AD Users and Computers snap-in without delegation of ‘Account Operator’ or ‘Domain Admin’ privileges
- Comprehensive alerting to both users and/or administrators
- View password reset reports by organisational unit
- Advanced client-push technology for easy deployment
- Answers stored using one-way encryption
Passworks™ | Client
Through a simple change to the Windows Login screen, users can quickly launch the Passworks™ Wizard and reset their password.
Features
- Compatible with all Windows versions from 2000 upwards including server operating systems and 64-bit versions of Windows
- Reset password securely from the Windows Login screen - no need to use a different PC
- Register once from any PC
- Enforces existing company password policies, e.g. Password length, complexity, & history
- Fully encrypted Client/Server communication
- Display your logo on the Windows XP Login Screen
A number of password reset tools require that users access a web interface to reset their password. with Passworks™ users can rest their password from the Windows Login Screen without having to use another PC.
Using a simple challenge/response technique of users picking and answering a series of questions, users can securely rest their Windows password without having to contact your service desk.
Security
All user responses are stored in the database using secure, one-way, MD5 encryption, meaning that no-one can find out what answers a user may have entered. In addition, all communication between client applications and the web server is encrypted, meaning data is undetectable even by packet sniffers.
Auditing
What happens if someone guesses a user's answers and successfully resets their password? Every action in Passworks™ in audited so when a password is reset, the computer name and IP address from which the attempt was made is logged in the database. The end user is also sent an email alerting them of the password change, asking them to contact the service desk immediately if they did not do it themselves. These messages are fully customisable within Passworks™ and can be tailored to your requirements.
Customisation
Passworks™ comes with 20 sample questions that you can add to or edit. Registration and Reset options such as the number of questions required and the number of attempts allowed can be set according to your company's policy.
A number of sample email templates are provided which can be changed to suit your requirements. Information such as the affected user or the device on which a password reset was performed can easily be inserted into all alerts.
On Windows XP, you can even display your company logo on the Login Screen.
Business Benefits
- Save thousands of pounds on associated password reset costs
- Reduce the number of calls in to your service desk and free up valuable resources
- Report and compare the number of times passwords are reset either as self-service or by an administrator
- Alert users and/or administrators when password resets occur
- Comply with government programmes such as CoCo
Product - Passworks V1.pdf
If you would like to find out more, arrange a demonstration or product evaluation please get in touch by emailing enquiries@sunrisesoftware.co.uk or phoning 020 8391 9000.
[1] Password Reset: Self-Service That You Will Love (Gartner Research Note T-15-6454)
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