Introducing Sostenuto 4.0

Sostenuto’s integration framework now supports Representational State Transfer (REST), a modern architectural style for the design and integration of distributed web applications, which will allow your service desk to be linked to external social media sites such as Twitter, Facebook, Skype, Salesforce.com Chatter, as well as common ERP, financial systems, and other critical business applications, extending service management capabilities across the enterprise.

When Sostenuto is used in conjunction with other enterprise service management tools, the combined and fully integrated offering becomes the very cornerstone to successfully implementing IT processes and other service improvement programs across an organisation. Using industry standard technologies, application integrations can be achieved allowing Sostenuto to sit at the heart of your service management eco-system.

Put simply:

Additional New Features of Sostenuto 4.0

In addition to all the existing great features of Sostenuto (link to Sostenuto BPM) and the introduction of REST, the latest version of our newest release also gives you

Themes

To further enhance the user experience, the Sostenuto interface now features the ability for users to select a user interface “theme”, featuring newly designed graphics, icons and colour schemes. This provides a fresh new look while retaining the original flexibility of the Sostenuto application.

Account/Group Fields

Sostenuto now features the ability to create new fields that are able to reference Account and Group information, allowing multi-owner process assignments to be recorded where there are several stakeholders requiring accountability and visibility.

Named Licences

To complement the existing concurrent licence model, Sostenuto licences are now also available as “named” licences. This ensures that service desk staff requiring guaranteed access to Sostenuto can have a dedicated licence allocated to them from the existing pool of available licences.

Using a combination of both “Named” and “Concurrent” licencing, customers can implement the right licensing model for their organisation and service desk structure.

Advantages of using Sostenuto 4.0

• Speed of integration ensures fast time-to-value
• No manual double-entry of information across systems, reducing the likelihood of error
• Improved interoperability across the whole IT estate ensuring efficient reuse of information across business silos
• Data integration conducted in real-time, accelerating visibility across the business
• Faster and more accurate decision making based on real time information
• Low cost of creation and maintenance of integration mechanisms 
• Flexible licencing options allowing a blend of concurrent versus named licences
• User selectable colour scheme using “Themes”

Sunrise has experience of providing integrations with many complementary business applications and can easily extend this to other software vendors or in-house developed applications. Most major web services available on the internet now use REST including Facebook, Twitter, Salesforce.com, Skype, Yahoo, Flickr, and many others.

Sostenuto also continues to support SOAP web service based integrations, providing a choice of enterprise integration techniques.       

Download the Sostenuto 4.0 Datasheet here

For more information on how the implementation of Sostenuto 4.0 can help you and your organisation please complete our online enquiry form or telephone our friendly sales team on 020 8391 9000