Sostenuto CSM

Why is it that customer service departments so often have to make compromises when it comes to the software they use to manage customer queries?

Having to choose between over-simple solutions designed for call-centres and over complex tools designed for IT service operations is not ideal. Trying to shoehorn ITIL processes into your handling of customer calls can be a frustrating experience for you, not to mention a puzzling one for customers being told their ‘incident’ has been resolved.

With this in mind, Sunrise has designed Sostenuto CSM, a query management solution specifically designed for customer service departments for whom compromise is just not good enough.

The benefits of Sostenuto CSM?

Sunrise has worked very closely with customer service departments to understand your requirements. We have taken the best and most relevant aspects of IT service software and combined them with new functionality that fits these needs.

Sostenuto CSM lets you manage customer queries proactively and consistently, offering you a real alternative to IT help desk software.

So what do you get with Sostenuto CSM?

• Account information on demand, available to virtual customer service teams across your organisation
• Ownership of queries throughout their life cycle
• Intuitive query resolution
• Automated customer notifications
• Flexibility to suit your business requirements
• Take the pain out of contract management
• Comprehensive, easy reporting

Take your customer service to a new level, with a software platform that will make your team more effective and result in greater customer satisfaction. Say YES to Sostenuto CSM...but say NO to IT jargon  and complex frameworks!