Chameleon Mobile
Chameleon mobile, in conjunction with Sostenuto and Sostenuto 20:20, is revolutionising the way we interact with the service desk. Genuine mobile access to the service desk is now a reality for off-site staff who are able to access and update the system as if they were in the office.
Click here for the key benefits of remote access to the service desk
Chameleon is a fully browser based portal, offering a point of interaction with our fully browser-based ITIL service desk solution Sostenuto which can be customised for every member of staff, partner, 3rd party or end user, either office based or off-site.
Because it is built on HTML, Chameleon blends in with your corporate web site offering end users a simple way to log calls, track the status of issues and consult the knowledge base to fix issues for themselves. As well as reducing the workload of your support operation, because end-user input is managed in a structured and process-orientated way by Sostenuto, you can be assured that your records are kept accurate. For off-site staff, such as field engineers or management working from an off-site laptop, access to the system can be as complete as if they were in the office.
Chameleon can be set to offer interaction with anything from a very narrow range of functions within your service management system, right up to the entire offering. And because Sostenuto lets you define on an individual level who can access what, security is not an issue.
Discover more about Chameleon by emailing enquiries@sunrisesoftware.co.uk or phone 020 8391 9000
