Passworks® - An Enterprise Password Reset Solution

On average, password reset requests make up 10 - 30 percent of all help desk calls, with each request costing from £31 to £91  in labour costs ^[1]. Many of these calls are from users who have forgotten their Windows password and are unable to logon to their PC. Unless they can speak to a representative quickly and identify themselves they could be without a computer and unable to work for a significant period of time. ^[1] _{Password Reset: Self-Service That You Will Love (Gartner Research Note T-15-6454)}

Passworks® is an easy to use self-service solution that will help you significantly reduce the associated costs with resetting Windows passwords.  Users can securely reset the costs associated with  resetting Windows passwords. Users can securely reset their own password an continue working, lowering user downtime and freeing up valuable helpdesk resources.

Passworks® utilises Web 20. Technologies and can be administered using any modern web browser. Administrators can define user registration & reset policies, configure alerting options and manage, deploy and configure the Passworks® Client, all from a simple to use we console. Through a simple change to the Windows Login Screen, users can quickly launch the Passworks Wizard and Reset their password.

Smartlink

Passworks  SMARTLINK is an alternative way for users to launch the Passworks Reset Wizard at the Windows Login Screen. Smartlink mode uses a customised image in the top right-hand corner of the Windows login screen instead of the normal button that is added to the Windows GINA or credential provider in Windows Vista/7. Smartlink was created to overcome problems with 3^rd party components do not support GINA/Credential Provider chaining such as the Novell Client or McAfee Safeboot.

Key Features

• Active Directory integration with any number of domains
• Full auditing of all password resets either by self-service or administrators
• Add/Edit/Delete questions that your users can choose from during registration
• Configure the number of questions you want your users to answer
• Self-service web reset. Allows users to reset domain passwords using a web browser
• Set the number of allowed attempts before users are blocked
• Reset user passwords through the web interface just like the ‘AD Users and Computers Snap-in’, without delegation of ‘Account Operator’ or ‘Domain Admin’ privileges
• View password reset reports by organisational unit
• Answers stored using one-way encryption
• Works with third party encryption software
• Compatible with all Windows versions from 2000 upwards including server operating systems and 64-bit versions of Windows
• Reset password securely from the Windows Login – screen – no need to use a different PC
• Enforces existing company password policies, e.g. Password length, complexity, history
• Fully encrypted Client/Server communication
• Display your logo on the Windows XP Login Screen