Products
Whether your customer service operation serves internal or external customers, Sunrise has a software solution that will help you take your performance to the next level. It doesn’t matter whether you are managing activities relating to IT or any other business function, we can provide you with a solution to help you do so in a process driven, highly effective way.
When you purchase a Sunrise service management solution, you receive the widely acclaimed Sostenuto workflow generator, along with a set of configured workflows, allowing your solution to work in accordance with your chosen set of IT or business processes.
- Sostenuto Application builder
- Configuration templates
Sostenuto is a comprehensive software tool which offers a high degree of flexibility, allowing you to change or introduce new processes through simple configuration rather than coding.
So effectively, you can choose from three different packages to suit your needs: Sostenuto ITSM (available as ITSM2 and ITSM3 depending on whether you are going down the ITILv2 or ITILv3 route), Sostenuto BPM, which allows you to create your own applications, and Sostenuto CSM, a non-ITIL tool for customer service departments.
Iguana – self service portal
Allows customers to access and manage information within Sostenuto, from wherever they are, through a web 2.0 interface.
Asset Management Suite
Providing solutions for asset management, inventory, systems and configuration management, software metering and energy optimisation.
The Live Management Dashboard
A powerful analytical tool that displays metrics visually and in real time, with drillable graphs and charts.
Knowledge Management
Improve support levels to internal and external customers whilst reducing cost of service.
Why not put us to the test?
Book a free consultation or give us a call to discuss your requirements.
Want to know more? 
Demo Why Sunrise?
The main reasons why you should choose our software?
- Unrivalled flexibility: Our software is easily configured around your needs, not the other way around.
- Benefits beyond I.T.: Easily map and automate processes across the business, from HR to facilities and more.
- Passionate customer support: From implementation to ongoing support, our team is tenaciously dedicated to ensuring your complete satisfaction.
