• Services Overview
• Customer Service
• Project Management
  • Step 1. Definition
  • Step 2. Training
  • Step 3. Project Planning
  • Step 4. Project Delivery
  • Step 5. Go Live
  • Step 6. Continuous Improvement
• Consultancy Services
  • Active Directory Synchronisation
  • Data Conversion and Importing
  • Management Reporting
  • Planned On-Site Support
  • Post Implementation Review
  • Report Writing Service
  • Sostenuto Configuration Service
• Training
  • Training Overview
  • Course Descriptions
    • Sostenuto User Training
    • Sostenuto Configuration
    • Sostenuto Administrator Training
    • Service Skills Day
    • Sunrise 2020 Service Desk Operator
    • Sunrise 2020 Service Desk System Manager
  • Course Calendar
•  

Help Desk Solution Project Management - Step 2

Training

Proper training is the only way for your project team to gain the necessary understanding of the capabilities of the software.

• Developing and communication the training plan within your organisation
• Scheduling your candidates to attend the appropriate training courses without impacting the implementation project

During this phase, Sunrise consultants will work with your own staff to ensure that they are fully versed in the skills they require, and help you understand what is required of whom and what the outcome will be.

For a successful implementation, it is also necessary for project staff to understand how to provide administrative management of your Sunrise solution.

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