• Services Overview
• Customer Service
• Project Management
  • Step 1. Definition
  • Step 2. Training
  • Step 3. Project Planning
  • Step 4. Project Delivery
  • Step 5. Go Live
  • Step 6. Continuous Improvement
• Consultancy Services
  • Active Directory Synchronisation
  • Data Conversion and Importing
  • Management Reporting
  • Planned On-Site Support
  • Post Implementation Review
  • Report Writing Service
  • Sostenuto Configuration Service
• Training
  • Training Overview
  • Course Descriptions
    • Sostenuto User Training
    • Sostenuto Configuration
    • Sostenuto Administrator Training
    • Service Skills Day
    • Sunrise 2020 Service Desk Operator
    • Sunrise 2020 Service Desk System Manager
  • Course Calendar
•  

Help Desk Solution Project Management - Step 1

Definition

The project definition step determines the scope of the project, assigns responsibilities and creates the structure needed to successfully complete the implementation.

Step 1 includes:

• Initial scoping and requirements definition
• Project planning
• Assigning people to specific roles and responsibilities
• Determining how the project will be administered.