Customer Support

Sunrise is recognised in the industry for providing outstanding levels of support to our clients: trained support professionals man the Sunrise Client Service Desk and you can expect the very best support service each and every time you contact us.

Contact Support
T: +44 (0)20 8391 4646
E: support@sunrisesoftware.co.uk

The key elements of the Support and Maintenance service include:

• Direct telephone support
  Between the hours of 8:30am and 5:30pm UK local time, on weekdays (excluding UK Bank Holidays).
• Defined Service Level Agreement
  Timeframes to govern our key communications.
• Swift problem management and resolutions
  We always endeavour to go the extra mile to secure your full satisfaction.
• Multi-term support options
  We are able to offer our support service for 1, 3 and 5-year terms, giving you great savings.
• Provision of maintenance software releases
  Receive copies of our latest software maintenance releases when they become available.
• Documentation Updates
  Receive copies of updated documentation when they become available.