Sostenuto Configuration Training
This course is designed with the help desk administrator in mind and covers all areas of Sostenuto necessary to tailor the system to your help desk structure and workflow processes.
Upon completion of the course delegates will be able to Create a New Service.
Topics covered include
Using the Service Manager to create a Service:
- Create States
- Create Operations
- Add Fields
- Define Lists & Sub-Lists
- Set Up Associations
- Create Lifecycles
- Create Screen - Base /Popup & Copy
- Define Workflow
- Create Operation Area Formats
- Sequence Formats
- Enable a Service
- Create Preset Solutions & Quickfix
- Overview Rules:-
- Event
- Validation
- Schedule
- Reports
Pre- requisites
Delegates should have attended the Sostenuto User course, or have attained a similar level of knowledge.
Course Code: SOSC104
Course Duration: 2 Days
Investment: £1300
Course Calendar 
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Demo Why Sunrise?
The main reasons why you should choose our software?
- Unrivalled flexibility: Our software is easily configured around your needs, not the other way around.
- Benefits beyond I.T.: Easily map and automate processes across the business, from HR to facilities and more.
- Passionate customer support: From implementation to ongoing support, our team is tenaciously dedicated to ensuring your complete satisfaction.
