Latest News
Press Release: Sostenuto 4.0 Launches
Sostenuto 4.0 launches: Service desk software now with REST API allowing integration with external applications such as Twitter, Salesforce and Facebook
Read More[25 Jan 2012]Press Release: Social Media in the IT Department
Chessington, 18 January 2012. According to service management company Sunrise Software, today’s IT department should embrace the growing rise of social media as the ideal platform to increase customer engagement.
Read More[18 Jan 2012]Opinion Piece: Social Media Gives IT Departments More Clout
Today’s IT department should embrace the growing rise of social media as the ideal platform to increase customer engagement and generate new sales rather than focus on the challenges it presents such as network security and reduced employee productivity
Read more at Business Computing World[18 Jan 2012]Opinion Piece: Advantages Realised Through the Cloud
Geoff Rees talks to Business Computing World on the big question hanging over the head of most CTOs, CIOs and IT managers - whether they should move their business processes into the cloud.
Read more at Business Computing World[20 Dec 2011]Interview: How to Improve Customer Satisfation
Call Centre Focus interview on how the right helpdesk software can go a long way to improve customer satisfaction
Read More[18 Nov 2011]Sunrise Software Heads to the Cloud
Sunrise Software sheds light on customer queries with launch of Sostenuto CSM
"6 Steps to Effective Self-service" white paper now available
Univ. of Gloucestershire makes its investment go further - extending Sostenuto across departments.
Two key departments within the University of Gloucestershire, ICT and Estates, are working together
Read More[09 Feb 2011]
