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Latest addition to Sostenuto portfolio provides SMEs with a powerful Service Desk solution quickly and cost-effectively

The Channel Islands Co-operative Society selects Sunrise Software. IT service management and self-service boost efficiency and customer service for one of the Channel Island’s largest employers

Sostenuto Mobile allows instant, real-time, 24/7/365 access to the Service Desk and the ability to provide robust, critical support services using a wide range of mobile devices including the latest smartphones and tablet PCs.

Sostenuto 4.0 launches: Service desk software now with REST API allowing integration with external applications such as Twitter, Salesforce and Facebook

Chessington, 18 January 2012. According to service management company Sunrise Software, today’s IT department should embrace the growing rise of social media as the ideal platform to increase customer engagement.

Today’s IT department should embrace the growing rise of social media as the ideal platform to increase customer engagement and generate new sales rather than focus on the challenges it presents such as network security and reduced employee productivity

Geoff Rees talks to Business Computing World on the big question hanging over the head of most CTOs, CIOs and IT managers - whether they should move their business processes into the cloud.

Call Centre Focus interview on how the right helpdesk software can go a long way to improve customer satisfaction

Delivers market-leading Sostenuto solutions as a cloud-based service

Provides visibility, consistency and flexibility in customer query management