A career in IT service management
We have all become so familiar with IT as part of our lives, working and social, that it can be easy to take it for granted. When your grandparents can use Facebook, has IT simply reached a point where there is no longer a need for the specialist skills which make it a career choice?
The pace of change has certainly been phenomenal in this sector. Yet the very pace of this change means there is still a strong demand for IT specialists and one area of the industry which has developed into a professional career is the role of IT service management (ITSM).
Have you ever experienced the frustration of some part of your IT going wrong? Perhaps your PC kept freezing, your wireless kept dropping out or a piece of software just wouldn't run properly. If it's frustrating for an individual user, imagine how much more impact there is when it happens in a business, affecting any number of employees and creating problems in the running of the business. That's where ITSM comes in.
This role was originally defined as 'help desk' and while a number of organisations still use this fairly generic term to describe the role, many more have demanded more consistency and reliability from the IT specialists who support the business- critical role of ITSM. A set of professional standards has evolved to give this role clear processes, best practices and quality standards.
The Information Technology Infrastructure Library (ITIL) has become the defining standard for supporting an organisation's IT, whether via an internal department or an outsourced service. Read more about a career in ITSM and ITIL certification
